At Ruzain Al Wafi, we value your trust and satisfaction. Our Cancellation and Refund Policy is designed to be transparent, fair, and customer-friendly. Please read the following carefully to understand our practices regarding cancellations and refunds.
Before Processing:
You may cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped.
To request a cancellation, please contact us immediately at [your email/contact number] with your order details.
After Processing or Shipment:
Once your order has been processed or dispatched, it cannot be cancelled. In such cases, you may proceed with a return (if eligible) after receiving the product.
Eligible Refunds:
Refunds are applicable under the following circumstances:
If the product is damaged, defective, or incorrect upon delivery.
If we are unable to fulfill your order due to stock unavailability or other issues from our end.
If the order is cancelled within the allowed time frame.
Refund Process:
After confirming the issue, your refund will be processed using your original method of payment.
Refunds are usually credited within 7–10 business days, depending on your payment provider.
Non-Refundable Items:
Personalized or customized products.
Items purchased under a special promotion or clearance sale unless they arrive damaged.
Digital downloads or services once accessed or delivered.
Returns (If Applicable)
If your product is eligible for return:
You must initiate the return within 7 days of receiving the order.
The item must be unused, in its original packaging, and in a resalable condition.
Return shipping charges (if applicable) will be borne by the customer unless the product was received damaged or incorrect.
How to Request a Cancellation or Refund
Please email us at [support@ruzainalwafi.com] or use our Contact Us page with the following information:
Reason for cancellation or refund Photos of the product (if applicable) We’re here to help and ensure a smooth and satisfactory resolution.
