At Ruzain Al Wafi, we are dedicated to ensuring that your orders are delivered quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand how we handle shipping and delivery.
All orders are processed within 1 to 3 business days after the order is placed and payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Once your order is shipped, you will receive a confirmation email containing your tracking information.
For deliveries within India, your order will typically arrive within 3 to 7 business days after dispatch.
For international orders, delivery may take between 7 to 14 business days, depending on the destination and customs processing.
Please note that these delivery times are estimates and may vary due to factors such as location, courier delays, public holidays, or customs clearance for international shipments.
Shipping charges are calculated based on the weight, dimensions, and destination of your order. The exact amount will be displayed at checkout before you make payment.
For international shipments, any additional customs duties, import taxes, or other charges imposed by your country’s regulations are the responsibility of the customer.
Once your order is shipped, we will send you an email with the tracking number and courier details. You can use this information to track your order on the courier’s website and monitor its journey until it reaches your doorstep.
Please ensure that all shipping details, including your full address and contact number, are entered correctly at the time of placing the order. We will not be responsible for delays or non-delivery caused by incorrect or incomplete address details.
While we strive to meet the estimated delivery timelines, there may be occasional delays due to unforeseen circumstances such as weather conditions, courier issues, or customs processing for international orders. If your delivery is delayed beyond the expected timeframe, feel free to contact us and we will do our best to assist you.
If your package is lost in transit or arrives damaged, please notify us within 48 hours of receiving the shipment (or expected delivery date in case of loss). We will investigate the matter and provide a suitable resolution, which may include a replacement or refund, depending on the situation.
If you have any questions or need further assistance regarding your order or shipping information, please reach out to us at: 📧 support@ruzainalwafi.com We appreciate your trust in Ruzain Al Wafi and are always here to help you with a smooth and reliable shopping experience.
